Shipping & Return Policy

SHIPPING / ORDERING
FREE STANDARD SHIPPING OVER RM500.
We offer everyday FREE Standard Shipping on all Malaysian orders over RM500.00 before GST. Although most orders are processed same day and shipped in 3 business days, we ask that you allow up to 7 business days for delivery.

OFFERS AND DISCOUNT CODES
To take advantage of a special promotion, you must be LOGGED IN and enter the promo code in your Shopping Bag BEFORE Checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted.
Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at shop.idrogen.my and not at Idrogen office, retailers, roadshows or other websites.

INTERNATIONAL ORDERS
We ship to lots of places around the world – just select your country at checkout. International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from shop.idrogen.my, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Idrogen Sdn Bhd does not collect duties and taxes, and as smart as we are, we can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.

PAYMENT OPTIONS
shop.idrogen.my accepts Online bank payment, MasterCard and Visa.Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email.

SAFE SHOPPING GUARANTEE
When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

ORDER CONFIRMATION
An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information

ORDER CANCELLATION
Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you have received your items, you may send them back for a refund as long as they are unopened or gently used.

Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled

RETURNS POLICY
All sales are final. If you are having trouble with your unit, and need to claim warranty, please follow the steps below :

  1. Please email h2@idrogen.my to request a warranty claim with all relevant information and pictures included.
  2. Await a reply and follow the steps accordingly.

Please include a copy of the original order confirmation or invoice when claiming warranty.

QUESTIONS OR COMMENTS?
Please feel free to contact us via email at h2@idrogen.my or by phone at 03-7651-7949 When calling, please have your order number ready so we can better assist you.